Moving Day Etiquette
When moving day finally arrives, both you and your family may feel a bit stressed and anxious. The entire day can be overwhelming, but it will be over before you know it. Here are 6 tips to remember when it comes to moving day etiquette:
1- Keep the neighbors of your new and old home in mind. If you anticipate the move to be somewhat loud, try not to start too early, or end too late, when people are sleeping. People will be very appreciative of the fact that your move will not disrupt their everyday routines. Also, in order to get off on the right foot with your new neighbors, you probably would not want to wake them up from their sleep by moving into your house at 10 p.m.!
2- Offer water and snacks to those helping you move. Whether or not you hire a moving company or volunteers, it is always a nice gesture to provide some form of nourishment to the people helping you. Not only will this keep them alert and prepared, it will also keep the mood light, which could lead to a smoother moving day. Everyone seems to be happier when they have full bellies!
3- Don’t block access ways. Do not block other cars from entering or exiting the street, as this can lead to major frustration and problems for you. Also, unless absolutely necessary, try to avoid blocking sidewalks as well as driveways. If you find that you need to block a neighbor’s driveway for whatever reason, be sure to knock on their door first and introduce yourself. Explain the situation, and let them know that if they do need to leave, you will be close by and able to move the vehicle in a hurry.
4- Get involved. Pitch in and help whenever possible. It is not a good look to be sitting around barking orders at everyone else who is contributing to the move. If you see a point where you can jump in and be of some help, take it! Professional movers and/or volunteering friends will be very appreciative of this gesture.
5- Clean up before leaving. Any debris or trash that makes its way off of the moving truck should be cleaned up before leaving or calling it quits for the evening. Take all trash to the curb in cans, or some other secure location so that it is not blowing into the streets and surrounding yards.
6- Be appreciative. Remember to thank your friends who are helping or the professional movers you have hired. A little bit of politeness goes a long way. Also, although you may be in the middle of a move, if your neighbors decide to interrupt you to introduce themselves, try not to be agitated. Thank them for going out of their way to make you feel welcomed. After all, this is your new home and new friends are to be made!
Everyone makes a move at some point in their adult life. Generally, most people will be understanding and accommodating come moving day. Keeping these tips for good moving day etiquette in mind is a good way to ensure that everyone will feel satisfied and happy at the end of the day.
Moving in a Hurry with a House to Sell
Sometimes when you put your house on the market,
with plans to start looking for a new home to move into,
the house will sell much faster than you intended. If this
happens to you, keep these 5 tips in mind to be sure you
make the right decisions for your family:
Moving a Grand Piano – The “How to” guide –
To successfully move your Grand Piano, it will take careful planning and execution of your plan. Remember, grand pianos can weigh over 1,000 pounds and their finishes are highly susceptible to scratches and dents. Follow these steps to safely and efficiently move your grand piano.
Step 1: Measure your piano:
You will need to carefully measure your piano to properly execute step 2 in this process. You will need to measure the length and width of your piano, also knowing an approximate weight will help in preparing to have the proper moving tools.
Step 2: Create a safe route:
After you have your measurements from step 1, you are able to efficiently plan the safest route in which to move your piano. Measuring all doorways and removing all furniture that may cause a conflict while moving your piano. Typically, grand pianos are moved on-end, so be sure to measure all doorways in order to make sure they are not only wide enough but also tall enough. There must several inches to spare on all sides of the piano to insure a safe and scratch free move.
Step 3: Preparing your piano:
The safest and most efficient way to move a grand piano is by using a tool called a rolling skid board. If you do not own a rolling skid board, you can rent one from your local moving company. After obtaining the rolling skid board, gather all the help you can, as lifting the piano can prove to be the most difficult part of this move. Lift the bass corner of the piano and unscrew the leg below. Then with the help of your crew, blanket and tape the entire piano and legs, including the leg that was just removed.
Step 4: Move the piano:
Begin by lifting the piano as evenly as possible and slowly balance it on the skid board. Be sure that the top of the piano and the key board cover ae secured. Once the piano is on the skid board and balanced, it is ready to be pushed slowly following the route you created in step 2. Extra helpers should walk along side of the piano to assist in keeping balance if there are and wobbles or bumps along the way.
Following these four simple steps will insure a successful move of your grand piano. But, remember if you are not comfortable in following these steps and executing your plan, call in professional movers that can insure a successful move.
To ensure safety of the grandfather clock you must secure all accessory components, pack and crate clock and all of its parts, and finally correctly handle it during the move. Movers must use soft gloves or cloth when managing components of the clocks with weights and pendulums with finished bass. We have provided very detailed instructions on how to properly move a grandfather clock.
1. Begin by stopping and removing the pendulum from clock.
2. For the clocks with cable holding the weights – make a loose roll of packing paper approximately 2” in diameter. Hold it above the pulley while the weights are being wound until they stop with the roll of paper jamming system over the pulleys. By completing this procedure you have prevented the cable from tangling while the weights were being removed.
3. For the clocks with chains - raise the weights to the position at which the clock is wound half way, or middle of the clock. A thin wire or string can be used to string the chains together just where they protrude below the movement. Tie the wire together; this will secure the chains in one place and will not allow them to come off their sprockets.
4. Remove and mark the weights so they can be reattached to the exact same position on the clock for re-installation later. For clocks with chains, chains must be secured safely to avoid any damage to the finish.
5. For tubular movements, the tubes must be removed, mark their position for re-installation.
6. Prior to moving the clock - movement must be mounted securely in the case. For some early American and English clocks in which the movement just sets on two side-boards of the case, the movement must be removed from the case.
7. The case and movement must be professionally packed or crated in a solid wooden container.
8. Installation of the clock at the new location – position the case on the flat, solid and stable floor surface; carpets may present a problem if the footing of the case is not completely stable. It is not necessary for the case to be accurately perpendicular to the floor, it must be stable and not rock. Leveling feet are common to some of the bases, and some use small shim to prevent rocking and ensure complete stability of the clock’s base on the floor.
9. If the movement is out of the case, replace it in the same marked position it was in before.
10. Re-attach the pendulum just as was before.
11. Place the weights in the exact position they were before the move. Remove the wire that was used to secure the chains. Remove paper that was used to hold the cables tight or you can just let the clock run until it will fall out.
12. Finish installation by simply swinging your pendulum. Listen to the sound of the cock’s tick tock. Adjust the top of the clock by moving it slightly to the right or left with shims under the feet to get the tick-tock sound balanced out.
Safety is the most important and obvious reason to inspect trucks. A vehicle defect found during an inspection could save later problems. The breakdowns on the road that will cost time and dollars, or even worse, a crash. Federal and state laws require inspection by the driver. Federal and state inspectors also inspect commercial vehicle. An unsafe truck can be put "out of service" until the driver or owner has it repaired. Unsafe vehicle puts at risk the life of a driver and others on the road.
Drivers must do a pre-trip inspection before each trip to find problems that could cause a crash or a breakdown. A pre-trip inspection should be done routinely before operating the truck. The truck inspection report must be filled out by the driver in writing each time. A new driver must review the last truck inspection report and make sure the truck has been released by the maintenance mechanics, if applicable. The moving company must repair any items in the report that affects safety and certify on the report that repairs were made or were unnecessary. Driver getting behind the wheel of the truck is responsible for the safe operation of the truck. In case the defects have been repaired, driver must sign the previous driver's report.
EN ROUTE INSPECTION
During a trip the driver must:
-Watch gauges for signs of trouble.
- Use your sense to check for problems (look, listen, and feel).
- Check critical items when stipped:
AFER TRIP INSPECTIONS
Inspect the truck at the end of the trip, day, or tour of duty for each truck you operated. It may include filling out a vehicle condition report listing any problems may be found. The inspection report helps the moving company identify trucks that require repairs and maintenance.
Approaching the truck, notice its general condition. Look for damage. Is the truck leaning to the side? Look under truck for fresh oil, coolant, grease, or fuel leaks.
- Tire Problems.
- Remember: After a tire has been changed, stop a short while later and recheck the tightness of the wheel fasteners.
- Wheel and Rim Problems. A damaged rim can cause a tire to lose pressure or come off.
- Bad Brake Drum or Show Lining Problems.
- Steering System Defects.
- Suspension System Defects. The suspension system supports the truck and its load and keeps the axles in place.
- Exhaust System Defects. This may cause poisonous fumes into the cab or sleeper berth.
- Emergency Equipment: fire extinguisher(s), spare electrical fuses, warining devices.
- Cargo. Inspect cargo for:
GET IN THE TRUCK
- Turn off lights not needed for driving.
- Check required papers.
- Secure all loose items in cab.
- Start the engine.
- Check the brake system. Pump the hydraulic brake pedal three times. Then apply firm pressure to the pedal and hold for five seconds. The pedal should not move.
- Test parking brake.
- Test service brake. Fasten seat belt. Then move truck forward about five miles per hour and push the brake pedal firmly. If the truck "pulls" to one side or the other, or if there is any unusual brake pedal "feel" or delayed stopping action, the service brake may need repair before driving the truck.
- Safety Inspection. Truck drivers should inspect truck within the first 25 miles of a trip and every 150 miles or every 3 hours.
AFTER TRIP INSPECTION AND REPORT
Driver must make a written report each day on the condition of the truck being driven. Anything that may affect safety and lead to mechanical breakdowns.
Artwork is valuable - Dealing with Artwork requires special knowledge and experience. It must be handled by companies that specialize in Art Work relocation and have a proven track record in this field.
If you must do your own packing, please follow the guidelines that have been developed during many years of our experience.
For local relocations: you should consider moving your art work yourself to reduce the chance of damage.
Some artworkd can be relocated in soft crates made out of double carton boxes, and more heavy and bulky art must be transported in wooden crates.
- When handling an unframed print or drawing, slide a sheet of cardboard beneath it as a support and hold the cardboard, not the art. You must support the long sides of the cardboard with both hands.
- Place art between several layers of sturdy cardboard to prevent any sort of bending and tape around the outside of the cardboard pieces so they stay together.
- To prevent artwork from sliding inside the crate use this tip - fold a sheet of paper into a triangle and place each triangle on a corner edge of the artwork, then tape the triangle to the cardboard.
- Place the taped up cardboard between two pieces of corrugated cardboard and tape all sides securely. You may also consider placing this into a mirror pack, large TV box, or even a Dish pack or Wardrobe box (depending on the size of your piece) for even more secure shipping transportation.
- We do not recommend rolling fine art as corners can get bent or the art work could be creased. This is especially important for serigraph prints since they are prone to crack.
Please note: Unframed work should be covered with tissue or plain newsprint to protect the surface and should not be stored in cardboard for very long. The acid in the cardboard is not good for the art work.
- Start by getting the strongest - best quality boxes to protect your valuables. Most moving supply stores offer a wide range of boxes for moving household goods. Dish pack and Wardrobe boxes can be used to crate art. They are reasonably priced and work well for art, as they are built with double carton width. If your artwork is too large for available boxes, you can assemble a carton crate, which will accommodate any size frame. Make sure to have at least 3” of extra space for padding.
- It is crucial to protect the art inside the crate.
- Use a combination of packing paper and bubble wrap to cover the art piece from all sides and angels. We strongly recommend having packing paper cover your art first and having bubble wrap go over the paper. You do not want plastic bubble have direct contact with your art piece for an extended period of time.
- Make sure you are covering each frame corner since the corners tend to be the points of impact. We recommend adding corner protectors to the frame.
- Create a tight cushion for the art piece by placing packing paper and peanuts or additional bubble wrap inside the bottom, top and sides of the box. Place the bubble wrapped piece on to a layer of packing material inside the soft crate and stuff the sides and top with additional packing material.
- A tight fit will ensure that artwork does not slide around in the box.
- Tape the entire box securely by taping completely around the edges.
- For Articles that are bulky and extra heavy, you may want to use wooden crates instead of carton or cardboard boxes.
Whether you want to move you art yourself or if you require help, our experienced staff will provide you with complementary advice or will set up time for professional relocation.
An inventory or inventory report is a list of household goods and their condition.
Movers are required to take inventory of your household goods when taking possession of the shipment overnight or longer. Long distance moves are considered any moves with a distance of over 100 miles. Due to the restrictions of the amount of hours drivers are allowed to stay on duty, most long distance moves are delivered on the next day or later than the pickup day. Some local moves that require movers to hold the shipment in their warehouse or on the truck for a later delivery, similar to the long distance moves, require shipment to be inventoried by the movers. While common for distance and storage moves, an inventory report is not normally prepared for hourly moves. As on hourly move you will be charged for the time it takes to inventory a shipment. And taking inventory of the shipment that is supposed to be delivered the same day is very uncommon.
A complete and specific inventory of your shipment is a business-like procedure for you and the mover.
The movers will use numbered and colored stickers, which will be used to tag your shipment. The stickers will all have the same color and the same lot numbers. This helps movers to keep shipments separated during consolidated deliveries, or for the shipments stored in transit.
Movers tag boxes, furniture and other items in the shipment with numbered stickers. After the item is tagged with the sticker it is then written into the inventory form next to the number representing the item. Movers also will note the item's condition before the move. Later, when shipment is delivered, each item should be inspected by you and the mover and any changes to the original condition of the items, such as damages or losses should be described next to the item as well. Make sure that you agree with mover's notations of the condition of your items. If you disagree, make your own notations on the form. It may be helpful to take pictures of the items which you disagree about.
The inventory forms must be signed by you and the mover on the day of pickup. The original report the mover will keep with the shipment and you will receive a copy of all inventory forms. You should hold on to them until the delivery. After the delivery both you and the mover must sign the inventory forms again, noting any damages or losses. Check all boxes carrying fragile and expansive items. Personal participation is encouraged during inventorying process as this will help you uncover damages and will simplify any future claims. However, failure to do so will not affect your right to file a claim.
Example of an inventory form
When planning a local or long distance relocation it is important to know what type of liability has moving company over your goods. And what liability is included in the mover's quote at no additional charge and what you can get for extra protection of your goods and for how much.
Your mover is liable for the loss or damage to any household goods, except for a few of your actions that may limit or reduce your mover's liability under the following circumstances:
In California movers offer 3 levels of protection:
BASIC COVERAGE at 60 cents per pound per article ensures recovery at 60 cents multiplied by the weight of the item or the box it's packed in. Thus, if an items weighing 40 lbs is lost or damaged, you can recover $24.00 for this item (40 x $0.60). This is a very limited protection your goods are probably worth considerably more. This coverage is included in your mover's rates.
ACTUAL CASH VALUE protection ensures recovery at fair market value of your lost or damaged items, up to the total value you declare. Fair market value is the depreciated value of your goods and is determined by such factors as the cost of the item new, its age, its condition when received by the mover, and the value you declare. The mover may charge for this protection, and the rates will be stated on the bill of lading in the Valuation Section.
FULL VALUE protection ensures recovery at the replacement value of your articles that were lost or damaged, up to the total value you declare. This is the most expansive item since it covers replacement value of goods. The mover can opt to replace, reimburese or repair the damaged item, according to protection level you choose. The mover may offer deductibles in combination with full value protection. The mover may charge for full value protection, and the rates will be stated in the bill of lading in the Valuation Section.
Actual Cash Value: $1.20 per $100.00 of protection.
Example: for $25,000 of coverage your payment will be 25,000/100 x 1.20 = $300.00
No Deductible - $1.45 per $100.00 of protection.
$250 deductible - $1.30 per $100.00 of protection.
$500 deductible - $1.15 per $100.00 of protection.
Example: for $25,000 of Full Value coverage with $500.00 deductible your payment will be 25,000/100 x 1.15 = $287.50.
For $40,000 of Full Value coverage with $250 deductible your payment will be 40,000/100 x 1.30 = $520.00.
The valuation charge compensates the mover for assuming a greater degree of liability than it is provided in its base transportation charges.
You should ask your mover if you are not sure what articles may be considered hazardous and may not be transported with other household goods.
Moving insurance must be sold by insurance agents representing insurance companies doing business and registered with your state's department of insurance. Valuation coverage we talked about is not insurance. There are insurance companies that offer moving insurance protection. Before you start researching moving insurance companies call your agent that provides you with your homeowner's policy. Some homeowner policies offer relocation protection. If they don't your agent will be able to assist you with further research.
Federal law requires that movers advise their customers that they may inspect the tariffs that govern their shipments. Mover's tariff, by this reference, are made a part of the contract (bill of lading) between the customer and the mover and may be inspected at mover's facility; or, on request, mover will provide a copy of any tariff provision containing mover's rates, rules or charges governing shipments, the terms of which can not be varied.
Incorporated tariff provisions include but not limited to those:
1) esteblishing limitation of mover's liability, the principal features of which are described in the valuation declaration of the bill of lading;
2) setting the time periods for filing claims, the principal features of which are described in Section 6 of the bill of lading;
3) reserving the mover's right to assess additional charges for additional services performed and, on non-binding estimates, to base charges on the exact weight of the goods transported.
Modern technology allows us enjoying our rest in the state of the art Sleep Number Beds. These beds are build to provide comforting support in the right places, with temperature balancing sleep surface, which keeps you from sleeping too hot or too cold. They come with wireless controls that are designed to find your Sleep Number quick and easy. You can adjust the firmness of your bed on each side of the mattress for ideal comfort.
This comfort does not come cheap. These mattresses cost thousands of dollars.
A king size Sleep Number Mattresses are sold in the range of $5,000.00.
Obviously, when you spend so much money on a mattress you want to make sure that your mover understands the importance of proper handling of your bed. You also want your movers to have the know-how of moving Sleep Number Beds.
There are specific instructions that manufacturers advise for moving their product.
The mattress must be carefully removed from the foundation. Set it aside and proceed to dis-assemble the bed's foundation.
Slide the deck panels from the support beams and side rails.
Remove the center support beams.
Pull the short end beams at the comers from the slots in the side rails.
Pull the "T" shaped connecting pins from the side rails at the joints and break the side rails apart into pieces (2 pieces/side rail) by unhooking at the joints.
Tie the beams and rails together with moving straps and wrap with moving pads for transportation. Gather all hardware in a plastic bag and tape/attach it to the tied up pieces.
Place the Sleep Number bed mattress into a mattress moving box, which has to be fully inflated. Use the air chamber caps to stop air from escaping the hoses during transport.
Protect the Firmness Control System with the pump and remote control by wrapping it with bubble wrap and box it.
The mattress can be deflated, then remove the mattress cover, and foam comfort pad, border wrap, foam border walls and air chambers. And wrap it with moving blankets and shrink wrap for extra protection against damages, scratches, dirt or staining.
Use your owner's manual instructions to reassemble your Sleep Number Bed at your new residence.
Hot Tubs are heavy and very bulky. Attempting to move it is very dangerous for someone with no experience and without proper equipment. For those that have experience, the right equipment and the enough people moving a tub will be an easy task.
- Drain the hot tub completely, once it is empty put the drain cap back.
- Unplug the hot tub from electrical current and secure the cord by taping it to the wood penal.
- Make sure that the motor is secure in its place.
- Turn the tub on its side. Have at least 4 people lifting it.
- Have two men lift the front corner slowly off the ground and place in on a 4 wheel dolly, then while front is secure in the position on the dolly, raise the back of it and also place it on the second 4 wheel dolly. At all times have 4 people keeping the tub from swaying from side to side.
- Once the tub is on 4 wheel dollies, strap it to the dollies with special moving straps, so that the tub is securely attached to them to prevent the dollies slipping from under it.
- Slowly roll the tub to the truck. Make sure your truck has a lift gate, this will make it getting tub in the truck much easier and safer process.
Inside the truck roll the tub to the side wall of the box truck, which has wooden panels. Strap the tub to the side of the truck leaving it attached to the dollies. Cover it with moving blankets for extra security.
- Repeat this process at the destination. Major key points: have at least four people handling tub at both ends, and maneuver tub slowly - don't rush.
- Moving the tub up or down stairs. 4 wheeler dollies are great when moving your tub in flat surface, they can over come some minor dips, or bumps, may be a curb lift, however if you have to deal with a flight of stairs you will need an appliance dolly. These are the same dollies that are used to move refrigerators. Appliance dollies have long straps that secure the dolly to the tub and you have more control of the appliance dolly, which has only two small wheels, that that of a 4 wheeler.
- Make sure to have two people on each side of the tub and slowly, one stair at a time. When you are ready to lower your tub into place, be careful not to jam your fingers.
- Connect your tub to the electric outlet and water pipes.
Enjoy using it!
Household moving services are divided in two distinct segments, by the type of operation they perform:
Intrastate moves (in state moves) - divided into local and long distance, as well as long term storage are regulated by local state laws; and
Interstate moves (out of state moves) are regulated by federal laws of US Department of Transportation's agency known as Federal Motor Carrier Safety Administration.
Both state and federal laws require movers to provide customers with a Contract called Bill of Lading. Bill of Lading services as a receipt for goods and the contract for transportation. While there are some minor differences in the terms and the tariff - the majority of the information provided in them and the purpose of it is the same.
Bill of Lading describes all of the essential terms and conditions of the agreement between the mover/carrier and the customer/shipper.
Bill of Lading contains the following information:
Valuation Section of the contract, which establishes mover's liability over the shipment. The section describes customer's valuation choices. Both federal and state contracts provide for a free option. Basic or 60 cents per pound option. As well as Actual and Full Value protection, with and with out deductibles. This section must be signed by customer, stating that customer fully understands the choices and selects one of them before the move is commenced.
The front of the contract has the essential information that is easy to read. However, there is another side to both interstate and intrastate contracts.
Back side of the Bill of Lading.
It is as important to know the fine print of the back side of contracts as they hold the terms and conditions of interstate or intrastate moving services.
Technically, your movers must provide you with a copy of their bill of lading prior to the move. We email our customers with a pdf copy of it with a Confirmation for Reservation of our services.
Below we have the contract's terms and conditions located on the back and rearly paid attention to by shippers.
California Intrastate Bill of Lading (Front)
Interstate Bill of Lading (Front)
COMPLIANCE WITH FEDERAL STATUTORY REQUIREMETNS -
Beginning in 1996, interstate movers were required, as a condition of maintaining their registration, to offer neutral binding arbitration on interstate shipments for individual shippers as a means of resolving certain types of disputed claims. Since 2005, the requirements have been expanded to include both:
1) Disputed loss and damage claims is a mandatory requirement if the amount of dispute is $10,000 or less, and
2) Disputes regarding additional charges that are billed to the customer after the shipment was delivered is also mandatory arbitration requirement if the amount of the dispute is $10,000 or less. (Previously, only disputes involving loss or damage claims were subject to mandatory arbitration.)
The arbitration program is put in place to offer customers an alternative option to avoid excessive attorney's fees, in case the settlement between the mover and the customer can not be reached.
The mover is required to offer customer a compromise settlement and mention the availability of arbitration program and include arbitration brochure with the claim correspondence to customer to make sure that customer is fully appraised of arbitration program.
Some movers provide information of the existence arbitration program with their pre-move materials, in which the program is described accurately to avoid client confusion and potential legal exposure.
ARBITRATION THRESHOLD -
The regulations require that disputes of $10,000 or less on interstate shipments must be submitted to binding arbitration at the shipper's request if no settlement can be reached.
Arbitration is not mandatory for claims of more than $10,000. If the claim involves a dispute of more than $10,000, binding arbitration can be used to settle the dispute (which is most likely less expansive and easier process than going to court), but you are under no obligation to choose this method.
Under the regulations, your mover is authorized to collect the following charges when the shipment is delivered:
- 100% of the binding estimate amount or 110% of the non-binding estimate amount, plus
- Charges applicable for any services (i.e. waiting time, extra pickup, or delivery, storage-in-transit) that the customer requested after the contract was executed, that were not included in the estimate, and
- In the event the shuttle service is required, mover may collect for the shuttle charges at delivery - provided that shuttle charges collected at delivery do not exceed fifteen (15%) percent of the total charges due at delivery.
IMPORTANT INFORMATION -
under the governing statute, arbitration is optional and voluntary for the customer but may be mandatory for movers. However, the customer can request arbitration for disputes over $10,000 (as this is a cheaper and easier option than going to court), but the mover may elect to use arbitration or opt out of it as the amount is over $10,000. Mover is obligated to use arbitration requested by customer for disputes under $10,000.
Please remember, the arbitrator's decision is legally binding on both parties and can be enforced in any court having jurisdiction over the dispute.
ARBITRATION PROCEDURES -
- After the move, if a dispute arises that can not be resolved by mover's claims department, a customer can request arbitration by writing to AMSA (American Moving and Storage Association) within 90 calendar days after the mover's last official offer of settlement, or denial of the claim.
- After the mover is informed of the customer's request of arbitration, the mover has 15 working days to review the disputed claim to make sure it meets the arbitration criteria. The arbitrator will forward proper forms and program rules to the customer. The customer (afer receiving forms) has 30 calendar days to complete the forms and return them, along with administrative fee to directly to NAF (National Arbitration Forum) ot initiate the arbitration process.
- NAF then opens the case by sending a copy of the forms and customer's supporting materials to the mover, along with the invoice for remaining portion of the admin fees. Then within 30 calendar days the mover replies to NAF, by sending completed and signed Submission to Arbitration Form along with the all relevant materials from its claim and mover's portion of admin fees.
- NAF forwards a copy of the mover's materials to customer and then referrs the matter to an Arbitrator who begins the review process. The standard written review process is generally completed within 30 days after Arbitrator gets these materials. The Arbitrator then sends his awords to the parties made at the time. The Arbitrator's decision is binding on both parties.
The arbitrator's decision may cover repair, replacement, refund of charges, reimbursement for expenses and/or compensation for damages. However, the program rules DO NOT provide for claims that go beyond mover's liability, which includes but not limited to:
~ punitive damages,
~ loss of wages,
~ emotional distress, or mental anguish.
Long distance moves require special preparations.
The customer and the mover must have a full understanding of the tasks, time lines, budget and have open lines of communication from the time of getting a quote to the time shipment is delivered to new residence.
The following steps must be taking during long distance relocation:
Some of the services may be added or done by you to control the cost of the move. Work with moving specialist to assist you in fitting the cost of relocation in your budget.
As long distance moves are calculated by weight (pounds) or size (cubic feet) of shipment and the distance to delivery location. It is important to get your shipment properly prepared. Exclude any heavy and over-sized articles that have no value. It is much cheaper to replace them than pay for their transportation.
Do not select a company strictly based on the low tariff (price per pound or per cubic foot). Most companies have just one tariff (based on weight or size).
Choose a reputable company that uses a tariff that better suits your shipment.
- In case you have a large shipment that does not weigh all that mush, (6 lbs per cubic foot or less), you will definitely benefit by choosing a company that uses a weight tariff.
- Shipment that is compact but heavy in weight (more than 8 lbs per cubic foot average) better to use a size tariff.
- The shipments with average 7 lbs per cubic foot (industry average) will not get a benefit of going size or pound, make no difference.
Example: if your shipment (3 bedroom house) is estimated: 1,000 cubic feet of space, the weight should be 7,000 lbs, in this case there is no difference which tariff to use, just choose the mover with better reputation.
When you order estimates make certain to get at least 2 estimates based on size and 2 based on weight. This will be your indicator of your shipments average weight per cubic foot.
Here is a simple formula: take the sum of the two weight based estimates and divide them by the sum of two size estimates. You will get an average weight per cubic foot of your shipment.
Exapmple of three different cases:
1st est. - 6,750 lbs
2nd est. - 6,600 lbs
3d est. - 920 c.f.
4th est. - 860 c.f.
1st est. - 8,500 lbs
2nd est. - 8,800 lbs
3d est. - 1,300 c.f.
4th est. - 1,450 c.f.
1st est. - 12,380 lbs
2nd est. - 12,950 lbs
3d est. - 1,860 c.f.
4th est. - 1,750 c.f.
Once you are settled on the tariff that is best for you, interview a couple of more movers that use the tariff you prefer.
A reputable mover is not necessarily the one with over 100 positive reviews all written in the past couple of years. A reputable mover has many years of experience and with no negative reviews/claims with Department of Transportation. As a rule of thumb, the companies with dozens of positive reviews are more likely to be overcompensating or in some cases covering serious, negative audits, claims or reviews by DOT agency.
The company that was easiest to reach through out the interview process and the one you have built the best report with is the company you should choose. Most likely they will be the ones to stay in touch with you and be easily available while your shipment is picked up and is in transit; or after shipment is delivered and you need to file a claim.
You need to familiarize yourself with as many people inside the company as possible. This way if you have critical questions and your representative is unavailable, there will be other persons that you know and can contact.
Test your mover by calling them on weekend. See if they even answer their phones. Leave them a message and see how long it will take for a call back.
Lastly, ask two last candidates to provide you with names of a few references you can call. The one that passes the last test and you have the most comfort with should get your job.
To make sure that there are no surprises at the end of your move you should get a written estimate from the movers. A moving company will send an estimator to your residence or business facility.
You need to set aside approximately 45 minutes for an estimator to take a detailed inventory of your items. The estimator will assess the location for accessibility of the truck and will find out if you require any additional services.
This information is then input into a moving software that does the calculations and figures out the size of your shipment. Based on the size of your shipment, additional services required and materials to be used- the estimator will figure out the amount of labor necessary to complete the local job or figure out the weight of the shipment for long distance jobs, add the cost for materials and additional services and finally come up with a final cost.
The estimator can provide you with a written estimate at the time of the visit, or take this information to do calculations at the office and send you an estimate over fax, email or by mail. The fact that estimator came out to view your shipment and did a physical inspection of your location will make it a legal binding estimate.
Written estimates are binding and movers will not increase the price on you, unless there is a need for unexpected, additional services that come up during the actual relocation the cost will not change. In that case movers will ask you to sign a new "Order for Service Form", which will describe additional services and costs. This form will need to be signed by you/shipper. If you disagree with the additional costs, you are not required to sigh this form, however the movers will not be required to perform additional (unexpected) services.
In case the estimator made a mistake in calculations in your favor (underestimating the size of your shipment) - the cost will not change.
However, if the estimator overestimates shipment's weight or labor hours the cost will be adjusted down (in your favor).
Therefore, the movers are supposed to keep track of the labor hours and materials used on local moves and weigh the shipment to figure out the actual weight of your items. And adjust your price down.
Both California Public Utilities Commission and Department of Transportation advise shippers to receive written on-site estimates. Especially if you are planning a long distance move across country, or relocating a large residence, you should get at least three estimates from reputable moving companies. The companies that don not provide on-site estimates should not be considered, even if they offer lowest prices. Start your research of reputable movers and schedule estimates 3 to 4 weeks before your move day. This way you will have plenty of time to find the right mover and make a reservation in time to make sure they have the availability.